WHILE WE WAIT TO UNDERSTAND WHEN WE WILL BE ABLE TO REOPEN , WE CONTINUE TO GET READY TO WELCOME YOU BACK!

We’ve all been doing our part as a community to help slow the spread of COVID-19. With the guidance of the CDC and our state, we’re looking forward to re-opening our doors and once again celebrating with all of you!  While we wait for a specific date to welcome you back, we wanted to let you know what we’re doing to prepare for your return.

Big Thrill Factory has always been focused on cleanliness and safety.  To prepare we have reviewed our entire operation (ie. reconfiguring individual attractions, cleaning products, capacity constraints, location of sanitizer stations, etc.) in order to create new procedures that will maintain the steps needed to provide a safe and enjoyable experience.

We realize that these required procedures may change but we will continue to work within the recommended guidelines to provide the fun experience you have always enjoyed while maintaining a safe and healthy entertainment experience.  When the state allows us to open our doors and we feel we are ready to provide you the best and safest experience, we at Big Thrill Factory will be here to help you enjoy a safe, healthy and FUN environment when you are ready to return.

Below please find some of our new PlaySafe initiatives (this is a working document that will be updated) so you can review prior to returning to Big Thrill Factory!  

NEW STANDARD TEAM PROCEDURES

All team members will be required to properly and frequently wash their hands.  Depending on their job description they may also be required to wear gloves.

All team members must practice and maintain appropriate physical distancing.

All team members will be provided masks and be required to wear them during their shift as recommended state guidelines.

All team members are to remain home if they are feeling ill.  In addition, temperatures will be tested prior to facility entry and team members will be sent home if they are showing any signs of illness or a fever.  

All team members will have cleaning assignments to assure that all high contact surfaces are continually being cleaned and sanitized.  This is in addition to the cleaning schedules of each attraction.

Increased number of sanitization stations throughout our facilities.

PlaySafe OCCUPANCY AND DISTANCING

Initially, maximum occupancy will be based on our facility space and physical distancing, limited to 100 people or 10% of our rated capacity to allow for PlaySafe station areas.  In addition to reducing our facility capacity, we have adjusted the occupancy on each attraction to assist with proper physical distancing.  Details for each attraction can be found on our website attraction page

ONLINE PLAY PERIOD RESERVATIONS

To maintain this capacity control, we are establishing an online booking system limited to several PlaySafe periods each day.  While we will encourage online booking, we will be able to take walk-in guests if space is available for each individual PlaySafe period.  More details will be provided as we get closer to opening.

By working together, we can make fun happen again! 

Thank You!