play card and VIP Faq

Play card FAQ

What is a "Play Card"?

A Big Thrill Factory Play Card is how you pay for Arcade Games and Attractions. It's a great alternative to stuffing your pockets with tokens, coins or dollar bills. You simply “load” your Play Card in-store at a kiosk, the front desk or online from your phone or computer.
You choose the amount of money you want to put on your Play Card. Plus, you can store your winning tickets on your card until you're ready to cash them in for prizes. Play Cards can be purchased at any Big Thrill Factory location.

What's a "Play Point"?

How you play. When you charge a Play Card you're purchasing points which you use to play Arcade Games and Attractions. Different games require different numbers of points.

What's a ticket?

What you win. Select Arcade Games and Attractions offer opportunities to win tickets. Tickets can be redeemed for prizes or stored on your Play Card for safe-keeping.

How do I check my Play Card balance?

Visit a self-service kiosk in-store or online. Enter your Play Card number to view your current points or tickets online at https://www.shop.bigtf.com.

Where is my Play Card number?

Your Play Card number is the 8-digit code on the back of the card under the barcode. What’s this? »

Can I use my Play Card at any location?

YES! Save your Play Card. It can be swiped and reloaded at any location.

Does my Play Card expire?

No, Play Cards do not expire.

Can I consolidate multiple Play Card balances to one card?

Yes! Ask a game attendant to combine the balances from different Play Cards onto your registered Play Card.

How do i check my Play Card balances?

You can check Play Card balances online or at a self-service kiosk inside any Big Thrill Factory location.

If I lose my Play Card, how can I get a replacement?

If you have registered your Play Card, retrieve your registered card number from your profile online. Then take the number to the front desk attendant along with your ID to transfer balances to a replacement card.

Can I replace my Play Card at any location?

Yes, you can replace your Play Card at any Big Thrill Factory location.

I have requested my password and I have not received an email. What do I do?

First, search your inbox and junk folder for emails from "comments@bigtf.com.” Also, check your online Big Thrill Factory account profile and make sure you have opted-in to receive email offers and communications from Big Thrill Factory.
Registered Cards Only FAQ

Can I use more than one offer at a time?

Offers are non-negotiable, non-transferrable and not for resale. Offers cannot be combined.

Can my offers be mailed to me?

No. Offers can only be sent via email or text. In your profile, you must opt-in to receive offers from Big Thrill Factory to receive coupons and other exclusive promotions.

It has been more than 48 hours and I have not received my "$5 FREE Play" registration bonus. What do I do?

First, search your email inbox and junk folder for emails from "comments@bigtf.com.” If you are still unable to locate your welcome email please email us at comments@bigtf.com.

Will the "FREE $5 Game Play" registration bonus be automatically added to my Play Card?

Yes! And you will receive an email or text confirming your registration.

What do I do if I am no longer receiving offer emails?

First, search your inbox and junk folder for emails from “comments@bigtf.com.” Also, check your online Big Thrill Factory account profile and make sure you have opted-in to receive email offers and communications from Big Thrill Factory. If you are still unable to locate Big Thrill Factory emails, please email us at comments@bigtf.com.
VIP FAQ

What is Big Thrill Factory VIP Value Pass Membership program?

Big Thrill Factory VIP is an annual membership program where guests get exclusive, member-only discounts on food, drink and play.

What are the perks of a VIP Membership?

10% off Play Card purchases
10% off Value Play Packages
10% off Food and Beverages
FREE Video Arcade games
FREE Game of Bowling or Mini Bowling (M–Th)
Endless swipes on Altitude Trampolines and Giant Slide with Package purchase
Exclusive savings, plus a first look at what's new
Exclusive V.I.P. member-only discounts

*Valid in-store only. Non-redemption games only.

How do I purchase Big Thrill Factory VIP Membership?

Guests can purchase in-store at any Big Thrill Factory location for $12 annually.

How do I get my VIP Play Card?

A VIP Play Card will be issued on the day you enroll in the program.

When does my VIP membership expire?

VIP Value Pass Memberships are valid for 1-year from purchase date.

How do I renew my VIP Membership?

Upon expiration, guests can purchase in-store at any Big Thrill Factory location for $12 annually.