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A Big Thrill Factory Play Card is how you pay for Arcade Games and Attractions. It's a great alternative to stuffing your pockets with tokens, coins or dollar bills. You simply “load” your Play Card in-store at a kiosk, the front desk or online from your phone or computer.
You choose the amount of money you want to put on your Play Card. Plus, you can store your winning tickets on your card until you're ready to cash them in for prizes. Play Cards can be purchased at any Big Thrill Factory location.
How you play. When you charge a Play Card you're purchasing points which you use to play Arcade Games and Attractions. Different games require different numbers of points.
What you win. Select Arcade Games and Attractions offer opportunities to win tickets. Tickets can be redeemed for prizes or stored on your Play Card for safe-keeping.
Visit a self-service kiosk in-store or online. Enter your Play Card number to view your current points or tickets online at https://www.shop.bigtf.com.
Your Play Card number is the 8-digit code on the back of the card under the barcode.
YES! Save your Play Card. It can be swiped and reloaded at any location.
No, Play Cards do not expire.
Yes! Ask a game attendant to combine the balances from different Play Cards onto your registered Play Card.
If you have registered your Play Card, retrieve your registered card number from your profile online. Then take the number to the front desk attendant along with your ID to transfer balances to a replacement card.
Yes, you can replace your Play Card at any Big Thrill Factory location.
First, search your inbox and junk folder for emails from "comments@bigtf.com.” Also, check your online Big Thrill Factory account profile and make sure you have opted-in to receive email offers and communications from Big Thrill Factory.
Offers are non-negotiable, non-transferrable and not for resale. Offers cannot be combined.
No. Offers can only be sent via email or text. In your profile, you must opt-in to receive offers from Big Thrill Factory to receive coupons and other exclusive promotions.
First, search your email inbox and junk folder for emails from "comments@bigtf.com.” If you are still unable to locate your welcome email please email us at comments@bigtf.com.
Yes! And you will receive an email or text confirming your registration.
First, search your inbox and junk folder for emails from “comments@bigtf.com.” Also, check your online Big Thrill Factory account profile and make sure you have opted-in to receive email offers and communications from Big Thrill Factory. If you are still unable to locate Big Thrill Factory emails, please email us at comments@bigtf.com.
Big Thrill Factory VIP is an annual membership program where guests get exclusive, member-only discounts on food, drink and play.
10% off Play Card purchases; 10% off Value Play Packages, 10% off Food and Beverages; free video arcade games; free game of Bowling or Mini Bowling (M–Th); endless swipes on Altitude Trampolines and Giant Slide with Package purchase; exclusive savings, plus a first look at what's new exclusive VIP member-only discounts.
*Valid in-store only. Non-redemption games only.
Guests can purchase in-store at any Big Thrill Factory location for $12 annually.
A VIP Play Card will be issued on the day you enroll in the program.
VIP Value Pass Memberships are valid for 1-year from purchase date.
Upon expiration, guests can purchase in-store at any Big Thrill Factory location for $12 annually.